Last Updated: March 2026
Use of this website operated by Coolkicks, Inc. ("ShopCoolKicks," "we," "us," "our"), together with all products and services we may offer from time to time via this website and/or our social media channels and digital platforms, or otherwise through your interactions with us (the website, products, services, and social media pages, collectively, the "Services") are subject to the terms and conditions stated herein, including without limitation any supplemental or additional terms referenced or linked herein (collectively, the "Terms and Conditions"). By using the Services, you agree to these Terms and Conditions, and you certify that you are of the age of majority and are able and competent to enter into and comply with these Terms and Conditions.
We reserve the right to refuse service and/or prohibit or terminate access to the Services, in whole or in part, for any or no reason, at any time in our sole discretion, with or without notice to you. Your breach of these Terms and Conditions may result in cancellation of your orders, among other consequences.
BY USING THE SERVICES, YOU AGREE TO ARBITRATE DISPUTES AGAINST SHOPCOOLKICKS IN YOUR INDIVIDUAL CAPACITY IN ACCORDANCE WITH THE ARBITRATION SECTION BELOW AND YOU ARE WAIVING YOUR RIGHT TO ACT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
ShopCoolKicks reserves the right, at any time and without notice, to add to, change, update, or modify these Terms and Conditions by posting such changes on the Services. Any such change will be effective immediately upon posting. We encourage you to review these Terms and Conditions periodically.
To understand how we collect, use, and safeguard information you provide via the Services, please review the ShopCoolKicks Privacy Policy, which is available on our website.
If you create an account on the Services, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. ShopCoolKicks reserves the right to terminate your account or restrict access to the Services for any reason, including extended inactivity, without prior notice.
ShopCoolKicks endeavors to accurately describe and display products on the Services. However, items may occasionally be mispriced, inaccurately described, or unavailable. Sizing, weight, and similar descriptions are approximate. Display colors may vary depending on your device settings. ShopCoolKicks does not guarantee the accuracy, completeness, or currency of any product information and reserves the right to correct errors or omissions at any time without prior notice.
ShopCoolKicks employs trained staff who use industry-standard methods to assess the authenticity of items sold through the Services. While we take reasonable measures to verify each item prior to sale, our authentication process is not infallible and does not constitute a guarantee of manufacturer origin, retail authenticity, or freedom from all defects. Pre-owned items are sold in the condition described and may exhibit signs of prior use or wear. By completing a purchase, you acknowledge that you have reviewed the applicable product listing, including any noted condition, and agree that the item meets your requirements.
ALL SALES ARE FINAL.
Prices for all goods are as quoted on the Services at the time of purchase, are displayed in U.S. dollars, and are subject to change without notice. Prices do not include applicable taxes (including sales, value-added, and importation taxes) or delivery costs, both of which you agree to pay upon ordering.
Sneaker and collectible markets are subject to significant and rapid price fluctuations. Prices displayed on the Services reflect current market conditions at the time of listing and are not indicative of future market value. ShopCoolKicks makes no representation or warranty regarding the investment value, resale value, or future market price of any item purchased through the Services.
All orders are subject to acceptance by ShopCoolKicks and item availability. Acknowledgment of your order means we received your request; it does not confirm acceptance, shipment, or price. ShopCoolKicks reserves the right to refuse or cancel any order for any reason, including without limitation: invalid or incomplete payment or shipping information; quantity limitations; inaccuracies in product or pricing information; use of automated software to place orders; violation of these Terms and Conditions; or actual or suspected fraud or abuse.
In the event of a payment dispute, you agree to contact ShopCoolKicks directly at info@shopcoolkicks.com before initiating any chargeback, dispute, or reversal with your financial institution or card issuer. All sales are final, and chargebacks filed for items that were accurately described, authenticated, and delivered as ordered will be contested by ShopCoolKicks. You may be held responsible for costs, fees, or losses incurred by ShopCoolKicks in successfully contesting an unwarranted or fraudulent chargeback.
All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you upon delivery to the shipping carrier. All shipments are insured; however, except as set forth herein, you are responsible for filing claims directly with the applicable carrier for damaged or lost shipments.
All products are non-returnable and sold as a final sale. ShopCoolKicks does not accept returns, exchanges, or size swaps for any reason, except in cases where ShopCoolKicks has made a documented fulfillment error. If you believe you received an incorrect item, contact info@shopcoolkicks.com within three (3) days of delivery with your order number, date of purchase, and supporting photographs. ShopCoolKicks reserves the right to determine, in its sole discretion, whether a return is warranted.
Subject to these Terms and Conditions, you are granted a personal, non-exclusive, revocable, non-transferable license to use the Services and view the content and materials available thereon ("Materials") for personal, non-commercial purposes only. All rights, title, and interest in and to the Services and Materials remain exclusively with ShopCoolKicks and its licensors.
You agree not to: copy, reproduce, distribute, or commercially exploit the Services or any Materials; frame or misrepresent the source of the Services; use automated devices, bots, or scraping tools to access or place orders; take any action that imposes an unreasonable load on the Services; violate any applicable law; or use the Services for any unlawful or abusive purpose, including distribution of malicious code.
All Services and Materials are owned exclusively by ShopCoolKicks or its licensors, who reserve all rights therein. All content is protected by U.S. and international copyright and intellectual property laws. All trademarks, service marks, trade names, and logos are proprietary to ShopCoolKicks or respective third parties and may not be used without prior written authorization.
THE SERVICES AND ALL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, OR TITLE; ANY WARRANTY REGARDING AVAILABILITY, ACCURACY, RELIABILITY, OR PERFORMANCE; OR ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. SHOPCOOLKICKS DOES NOT REPRESENT OR WARRANT THAT MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, OR CURRENT.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, SHOPCOOLKICKS AND ITS PARTNERS, PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICES OR ANY MATERIALS, EVEN IF PREVIOUSLY ADVISED OF SUCH DAMAGES. SHOPCOOLKICKS'S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO US; PROVIDED THAT THIS LIMITATION SHALL NOT APPLY TO LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
To the extent permitted by applicable law, you agree to indemnify and hold ShopCoolKicks, its partners, licensors, affiliates, officers, directors, employees, agents, and contractors harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms and Conditions; (c) any content submitted by you; or (d) your violation of any third-party rights.
The Services may contain links to third-party websites or services not maintained by ShopCoolKicks. ShopCoolKicks has no responsibility for such third-party content and is not liable for any damages arising from your access to or use of third-party resources. Review all applicable terms and privacy policies before engaging with third-party sites.
We do not accept unsolicited ideas, inventions, or product suggestions. Any content submitted by you through the Services, email, or other means is non-confidential and non-proprietary, except to the extent it constitutes personal information subject to our Privacy Policy.
You acknowledge that your actual or threatened breach of these Terms and Conditions would cause irreparable harm to ShopCoolKicks for which monetary damages would be inadequate, entitling ShopCoolKicks to immediate injunctive and equitable relief without any requirement to post bond.
These Terms and Conditions are governed by the laws of the State of California, United States of America. Legal actions not subject to arbitration must be filed exclusively in the state or federal courts located in Los Angeles County, California, and you waive any objection to such venue.
Any dispute between you and ShopCoolKicks (a "Dispute") shall first be subject to a good-faith resolution process. The party asserting the Dispute must send written notice to the other by email with delivery confirmation. ShopCoolKicks's notice address is info@shopcoolkicks.com. The notice must describe the Dispute and the relief sought. The parties shall work in good faith to resolve the Dispute for thirty (30) days after receipt of notice, or such longer period as mutually agreed. If unresolved, either party may proceed to arbitration.
Unresolved Disputes shall be resolved by binding arbitration conducted in Los Angeles, California (or by video conference at the claimant's election), governed by the National Arbitration and Mediation ("NAM") Comprehensive Dispute Resolution Rules and Procedures. This arbitration agreement covers all claims arising out of or related to these Terms and Conditions, whether in contract, tort, statute, or otherwise.
YOU AND SHOPCOOLKICKS EACH WAIVE THE RIGHT TO A TRIAL BY JURY OR PARTICIPATION IN A CLASS ACTION.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND SHOPCOOLKICKS AGREE THAT CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR AWARD CLASS-WIDE RELIEF.
You represent that you are not located in a country subject to U.S. Government embargo and are not on any U.S. Government restricted party list. ShopCoolKicks reserves the right to monitor all use of the Services and take legal action against unauthorized or illegal use. If any section of these Terms is found unenforceable, the remaining sections will remain in full force. You may not assign these Terms or any rights hereunder. These Terms constitute the entire agreement between you and ShopCoolKicks regarding the subject matter hereof.
SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
We are offering an SMS/MMS mobile messaging program (the "Program"), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the "Agreement"). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the "Dispute Resolution" section below. The Program uses artificial intelligence ("AI") technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:
(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.
(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.
(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].
By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.
If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile text message from Us in order to opt out of the program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You understand and agree that attempting to opt out by texting other words or verbally requesting one of our team members to remove you from our list is not accounted for as a reasonable means of opting out.
You acknowledge that the message frequency is various and that consent is not a condition to purchase. The program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with us.
Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.
You must have a wireless device of your own, be capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text-messaging instructions.
You may not use or engage with the platform if you are under thirteen (13) years of age. If you use or engage with the platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent's or legal guardian's permission to do so. By using or engaging with the platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent's or legal guardian's permission to use or engage with the platform, or are of adult age in your jurisdiction. By using or engaging with the platform, you also acknowledge and agree that you are permitted by your jurisdiction's Applicable Law to use and/or engage with the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates, or improvements of the program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the program after any such changes, you accept this Agreement, as modified.
For any questions, you can contact us for more information about the program.
Questions or concerns? Reach us at supportdesk@shopcoolkicks.com.
