Last Updated: September 2026
All orders are fulfilled within 1–2 business days of purchase. Business days exclude weekends and holidays. Once your order has been fulfilled, tracking information will be sent to the email address provided at checkout.
Fulfillment time is separate from carrier transit time and does not represent a guaranteed delivery date.
Domestic orders ship via USPS. Shipping fees are calculated at checkout based on package weight and destination.
International orders ship via DHL or FedEx. Delivery typically occurs within 7 business days after shipment, subject to customs clearance and carrier delays. Import duties, taxes, and customs fees are the sole responsibility of the recipient and are not included in the order total or shipping fee.
Every order ships fully insured. In the event of a lost or damaged shipment, please contact the applicable carrier directly using the tracking information provided with your order. Coolkicks is not liable for items lost or damaged in transit; however, all shipments are insured to provide coverage when a claim is filed with the carrier.
If you need information from Coolkicks to support a carrier claim, contact us at info@shopcoolkicks.com.
Carrier transit and delivery timelines are estimates and may be affected by weather, customs processing, carrier delays, or other circumstances outside our control. Coolkicks is not responsible for delays caused by the carrier or customs authorities.
For shipping-related questions, contact us at info@shopcoolkicks.com.
