100%. All of our items are legit checked by trained staff who have a process in which they mastered by experience within the sneaker industry. We have over 10 years of experience maintaining our authenticity when it comes to sneakers we buy, sell and trade.

In the event you received an item with a defect or an issue - which is not likely, we will request that you submit photos of your item via email to info@shopcoolkicks.com with order number and date or purchase. Our fulfillment team will reach out with the next steps that will include you sending item back to us. Upon receipt of returned item we will process full refund to original form of payment.

A "used" sneaker is an item that is pre-owned. That pre-owned item could've been worn by another person. The damages and condition are not poor. We do not sell non-wearable sneakers. 

Clothing sizes are standard, but also based on brand's identity. 
Sneakers are true to size. 

All forms of payment are accepted. We process payments online for Visa, Mastercard, American Express, ApplePay, GooglePay and PayPal.

If your desired form of payment declines, you must contact your bank. We will not process or fulfill orders without a confirmed payment.

If you would like to cancel your order, you must contact us via email info@shopcoolkicks.com prior to purchased item being shipped. We have a strict policy of all sales are final, but we may consider some instances in which we were at fault.

We ship worldwide. Everywhere that has a physical shipping address. 

With each processed order, you will immediately receive USPS tracking information to your email with your order confirmation. You can use that number to track every step of confirmed order.

You can not expedite shipping. Our items ship within 2-3 days domestically and take up to 7 days for international shipping barring any issues with carrier.

We use USPS for all of our domestic orders and DHL or FedEx for our international orders. You will be notified of which carrier when your order is fulfilled. 

All sales are final. If your order is not correct, please email our customer service team at info@shopcoolkicks.com. Our team will discuss all options if we were at fault for processing order incorrectly.

All sales are final. We do not process any returns, exchanges, or size swaps for any online order.