Yes. Every item is reviewed for authenticity by trained Coolkicks staff before it is offered for sale. Our team has more than 10 years of experience buying, selling, trading, and authenticating sneakers.

Each product’s condition is disclosed on its product page. For pre-owned products, the photographs show the actual item you will receive, including visible wear or cosmetic imperfections. Please review all photographs and product details carefully before purchasing.

If you believe the item you received does not match your order or product listing, email info@shopcoolkicks.com within three days of delivery. Include your order number and clear photographs of the item so our team can review the issue under our Refund Policy.

A used sneaker is a pre-owned item that may show signs of prior wear. The product page identifies the item as pre-owned and includes photographs of the actual pair you will receive. We do not sell sneakers that we consider unwearable.

Sizing and fit may vary by brand, model, and personal preference. Please review the applicable sizing information and size guide before purchasing.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. Available payment methods are displayed at checkout.

If your payment method is declined, please contact your bank or card issuer. Orders cannot be processed or fulfilled until payment has been successfully confirmed.

All sales are final. Because orders begin processing quickly, cancellation requests are not guaranteed. If you need to request a cancellation, email info@shopcoolkicks.com as soon as possible and before the order is fulfilled. Our team will review the request, but we cannot guarantee that an order can be canceled.

Yes. We ship to eligible physical addresses worldwide. International shipments may be subject to import duties, taxes, customs fees, or destination-specific restrictions.

When your order is fulfilled, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to accept the shipment and update the tracking status.

Expedited fulfillment is not currently available. All orders are fulfilled within 1–2 business days of purchase. Carrier transit and delivery times vary based on the destination, carrier, weather, customs processing, and other circumstances outside our control.

Domestic orders ship via USPS. International orders ship via DHL or FedEx. Your carrier and tracking information will be included in the fulfillment email.

All sales are final. We do not accept returns, exchanges, or size swaps except in cases of a documented Coolkicks fulfillment error. If you believe you received an incorrect item, email info@shopcoolkicks.com within three days of delivery with your order number and clear photographs. Please review our Refund Policy for complete details.

No. All sales are final, and we do not offer returns, exchanges, or size swaps for online purchases. Please review the listed size and our size guide carefully before ordering.